How to Use Your HSA/FSA Funds
*Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures
How it Works:
Using your HSA and FSA funds towards your SHEEX is easy. Here’s a step-by-step guide to walk you through.
Highlight New Collections or Seasonal Ideas
Highlight New Collections or Seasonal Ideas
Highlight New Collections or Seasonal Ideas
Frequently Asked Questions:
Truemed is a payment platform that enables qualified customers to use their HSA (Health Savings Account) or FSA (Flexible Spending Account) funds on eligible health and wellness products. Truemed partners with a network of independent, licensed clinicians who review customer health information and issue a Letter of Medical Necessity (LMN) when a purchase qualifies.
Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.
There is no cost to you, as long as you are shopping with a Truemed partner merchant.
Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA//FSA administrator.
A Letter of Medical Necessity (LMN) is a document issued by an independent, licensed clinician confirming that a purchase is medically necessary for a diagnosed health condition. The IRS requires this documentation for HSA/FSA funds to be used on health and wellness products.
There is no cost to you, as long as you are shopping with a Truemed partner merchant.
You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st.
Generally it takes 24-48 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at support@truemed.com for help.
Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!
Unfortunately, Truemed is currently only available in the United States.

