Returns & Exchanges
We make exceptional products and fully stand behind their quality. However, if you are unsatisfied with your purchase for any reason, we will gladly accept returns and exchanges within 60 nights of the purchase date. Returns are refunded in the original payment form. SHEEX cannot accept returns after 60 nights for any reason other than manufacturer defects (see criteria below).
Gift cards and international purchases are not eligible for returns. If you were the recipient of a product as a gift, returns shall be honored if requested within sixty (60) nights of the original purchase and refunds shall be issued in the form of store credit or to the original purchaser.
To initiate a return to SHEEX.com, simply click the Easy Product Returns icon below.
You will need the email address or the SHEEX order number and the shipping address zip code used to place the order.
If you experience any issues with the online return request form, please email: RETURNS@SHEEX.COM to request a return label. Please allow up to 10 business days for the refund to be credited to your original payment method.
Please include the following information in the email to RETURNS@SHEEX.COM;
The purchase order number
The product(s) you are returning
The reason for the return
We're so confident that you'll love our sheets, we welcome you to try them out, risk-free, for 60-nights.
You have 60-nights from the date of purchase to exchange any item purchased on SHEEX.COM
If you’d like to purchase a different color or item, you may return the original item in accordance with our return policy and place a new order.
SALE section items may not be returned or exchanged. ALL SALES ARE FINAL.
New orders are not eligible for any discounts or promotions that were applied to the original order.
Orders being shipped to Canada are subject to duties and taxes at the consumer's expense. SHEEX can only provide estimated duties and taxes on Canadian orders. The consumer is responsible for all duties and taxes upon delivery. Customer is also responsible for the cost of return shipping.
Exchanges are shipped as soon as possible following receipt of your original item. Due to COVID-19, please allow 3-4 weeks for shipping and processing.
Please note that we do not accept returns, exchanges or warranty claims of items purchased from third-party retailers. We recommend getting in touch with any third-party retailer directly for information on their exchange policies.
Included are all SHEEX® merchandise you purchased directly from SHEEX, Inc., via its website or its customer service center. Hereinafter referred to as "Product(s)" include a one-year warranty against manufacturer defects. In the event of manufacturer defects, SHEEX will provide a return shipping label and exchange of your defective product with its current comparable product, subject to current stock and availability at the time of the request.
The SHEEX Product Warranty covers all defects as defined below for one (1) year following purchase of the product from SHEEX. This one (1) year warranty stays with the original date of purchase:
• A physical flaw in the construction of the product, such as fabric tearing or stitch unraveling, that does not result from improper use.
If you’ve received a defective item, please contact Customer Service by phone, 856-334-3021, by emailing, CustomerService@SHEEX.com, or by using the “Live Chat” feature on our website for assistance and we will provide you with a prepaid return label.
Please be sure to have the following information available:
The purchase order number
Photographs of the defective or damaged item displaying the SHEEX tags
Did you notice the damage over time, or did it happen all at once?
YOUR DEFECTIVE ITEM WARRANTY REMEDY
SHEEX has sole discretion to determine if your Defect is legitimate as per this Limited Warranty. If the product is found to be defective, your sole remedy will be a replacement of your product with a comparable size, color and model. Should your size, color and/or model be discontinued or out-of-stock, we will provide the most comparable product available as a replacement at our discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY, AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT.