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Returns & Exchanges

WHAT IS OUR RETURN POLICY?

We make exceptional products and fully stand behind their quality. However, if you are unsatisfied with your purchase for any reason, we will gladly accept returns and exchanges within 60 nights of the purchase date. Returns are refunded in the original payment form. SHEEX® cannot accept returns after 60 nights for any reason other than manufacturer defects. Gift cards and international purchases are not eligible for returns. If you were the recipient of a product as a gift, returns shall be honored if requested within thirty (30) nights of the original purchase and refunds shall be issued in the form of store credit or to the original purchaser.

To initiate a return from SHEEX.com, simply locate the returns icon

returns

 at the bottom of the screen and click it to start the process.  You will need the email address you used to place the order.  If you experience any issues, please email RETURNS@SHEEX.COM for a return label. Please allow up to 10 business days for the refund to your original payment method.

 

Please include the following information in the email to RETURNS@SHEEX.COM;

  • The purchase order number
  • The product(s) you are returning
  • The reason for the return

All SHEEX® products include a one-year warranty against manufacturer defects. In the event of manufacturer defects, we will provide a return shipping label and full refund or exchange of your defective product(s).

SALE section items may not be returned or exchanged.

Expedited shipping costs are not refunded. 

Please note that we do not accept returns or exchanges of items purchased from third-party retailers. We recommend getting in touch with any third-party retailer directly for information on their return policies.

If you’ve received a defective item, please contact Customer Service by phone, 856-334-3021, or by email, CustomerService@SHEEX.com, for assistance and they will provide you with a prepaid return label.

Please be sure to have the following information available:

  • The purchase order number
  • Photographs of the defective or damaged item
  • Did you notice the damage over time, or did it happen all at once?

 

WHAT'S OUR EXCHANGE POLICY?

We're so confident that you'll love our sheets, we welcome you to try them out, risk-free, for 60-nights.

You have 60-nights from the date of purchase to exchange any item purchased on SHEEX.COM

If you’d like to purchase a different color or item, you may return the original item in accordance with our return policy and place a new order.

SALE section items may not be returned or exchanged.

New orders are not eligible for any discounts or promotions that were applied to the original order.

Orders being shipped to Canada are subject to duties and taxes at the consumer's expense. SHEEX can only provide estimated duties and taxes on Canadian orders. The consumer is responsible for all duties and taxes upon delivery.  Customer is also responsible for the cost of return shipping.

Exchanges are shipped as soon as possible following receipt of your original item. Please allow 10 business days for shipping and processing.

Please note that we do not accept exchanges of items purchased from third-party retailers. We recommend getting in touch with any third-party retailer directly for information on their exchange policies.