SHIPPING INFORMATION

FEDEX SHIPPING DELAYS

*Due to recent severe winter weather, FedEx has notified SHEEX that delivery times have been impacted. <FedEx Statement can be found here>. If you received a shipment confirmation and would like an update on your SHEEX delivery, please contact FedEx directly for questions regarding your shipment.

*Due to COVID-19 and increased demand for service, FedEx has informed SHEEX that delivery times have be impacted. Please contact FedEx directly for questions regarding shipment. 

FREE STANDARD SHIPPING

We offer free standard (ground) shipping on all domestic orders within the United States on orders that are above $150.00. All sales on products from on our ”SALE” page are final. Regular charges will apply to orders shipping elsewhere and to all orders shipping via an expedited method.

DAMAGED SHIPMENTS

If your SHEEX® order arrives with obvious shipping damage, we request that you refuse the delivery. If you find shipping damage after you have accepted the shipment, please contact our Customer Service Department at 1 (856) 334-3021, Option #1

EASY RETURNS & EXCHANGES

Your satisfaction is important to us. You can return or exchange your purchase at any time up to 30 days after purchase. No additional shipping charges will be incurred when you initiate an exchange or return that is due to a SHEEX® product defect or shipping error. Click here for more information about returns and exchanges.

DOMESTIC SHIPPING

You can view shipping costs for express shipping methods to all destinations by adding merchandise to your shopping cart and beginning the checkout process.

FedEx SmartPost -
Orders shipped via FedEx SmartPost followed by the US Postal Service (USPS) and are estimated to arrive between 7-10 days.  Delivery can take up to 7-10 days after the ship date.  Please note that SHEEX is not responsible for delivery delays due to severe weather, natural disasters, or strikes.  Shipping is subject to change during holiday season, due to heavy volumes. 
Estimated Shipping & Delivery Times
(*On a mobile device? Scroll left or right to see the details of the chart)

Orders Placed after 11:00AM EST

Estimated Ship Date*

Estimated Arrival Date*

Monday

Tuesday

7-10 Business Days

Tuesday

Wednesday

7-10 Business Days

Wednesday

Thursday

7-10 Business Days

Thursday

Friday

7-10 Business Days

Friday

Monday

7-10 Business Days

Saturday

Monday

7-10 Business Days

Sunday

Monday

7-10 Business Days

* Based on Product Availability

FedEx 3Day -
 Orders shipped via FedEx 3Day are estimated to arrive 3 business days after the ship date.  Please note that SHEEX is not responsible for delivery delays due to severe weather, natural disasters, or strikes.  Shipping is subject to change during holiday season, due to heavy volumes.

Estimated Shipping & Delivery Times
( *On a mobile device? Scroll left or right to see the details of the chart)

Orders Placed after 11:00AM EST

Estimated Ship Date*

Estimated Arrival Date*

Monday

Tuesday

3 Business Days

Tuesday

Wednesday

3 Business Days

Wednesday

Thursday

3 Business Days

Thursday

Friday

3 Business Days

Friday

Monday

3 Business Days

Saturday

Monday

3 Business Days

Sunday

Monday

3 Business Days

* Based on Product Availability

 
 
FedEx 2Day -
 Orders shipped via FedEx 2Day are estimated to arrive 2 business days after the ship date.  Please note that SHEEX is not responsible for delivery delays due to severe weather, natural disasters, or strikes.  Shipping is subject to change during holiday season, due to heavy volumes.

Estimated Shipping & Delivery Times
( *On a mobile device? Scroll left or right to see the details of the chart)

Orders Placed after 11:00AM EST

Estimated Ship Date*

Estimated Arrival Date*

Monday

Tuesday

2 Business Days

Tuesday

Wednesday

2 Business Days

Wednesday

Thursday

2 Business Days

Thursday

Friday

2 Business Days

Friday

Monday

2 Business Days

Saturday

Monday

2 Business Days

Sunday

Monday

2 Business Days

* Based on Product Availability

 
FedEx Standard Overnight  
Orders shipped via FedEx Overnight are estimated to arrive 1 business after the ship date.  Please note that SHEEX is not responsible for delivery delays due to severe weather, natural disasters, or strikes.  Shipping is subject to change during holiday season, due to heavy volumes.

Estimated Shipping & Delivery Times
(*On a mobile device? Scroll left or right to see the details of the chart)

Orders Placed after 11:00AM EST

Estimated Ship Date*

Estimated Arrival Date*

Monday

Tuesday

Next Business Days

Tuesday

Wednesday

Next Business Days

Wednesday

Thursday

Next Business Days

Thursday

Friday

Next Business Days

Friday

Monday

Next Business Days

Saturday

Monday

Next Business Days

Sunday

Monday

Next Business Days

* Based on Product Availability

   

INTERNATIONAL SHIPPING

International Orders may take 4-6 weeks to arrive due to local customs and shipping processes. Currently, SHEEX is only able to provide estimated duties and taxes for our Canadian customers. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will be responsible for the return shipping charges to our warehouse.Our Customer Service Team is more than happy to assist you with international shipping requests. Please call SHEEX® Customer Service from 8 A.M. – 6 P.M. Eastern at 1-856-334-3021 and select option 1. Or you can email us at customerservice@SHEEX.com. We look forward to helping you achieve your best night’s sleep.

We would be happy to assist you with international shipping options. Please call SHEEX® Customer Service from 8AM - 6PM Eastern at 1-856-334-3021 and select option 1, or email customerservice@SHEEX.com. We look forward to helping you achieve your best night’s sleep.

ORDER STATUS/ORDER TRACKING

It's easy to check your order status after it has been placed. To track your order, log in to your customer account by clicking here. After your order has shipped, you will receive an email containing tracking information for your shipment.

TIMING OF ORDERS TO BE SHIPPED

Orders placed by 11:00 AM Eastern (8:30 AM Pacific), Monday through Friday, will usually ship the same day. Orders placed after this time will ship on the next business day. You will receive an email confirmation once your order has shipped. During the checkout process, you will see an estimated arrival date for the shipping method that you select.

NOTE: For consumer protection, all orders are subject for review. On rare occasions, this may cause a slight delay in processing your order.

SHIPPING ORDER CONFIRMATION

When your order has shipped, we will send you an email containing a tracking number so that you can track your order online.

"ORDER DATE" VS. "SHIP DATE" AND EXPRESS SHIPMENTS

While we make every effort to ship your order as quickly as possible, often times an order will not ship on the same date as when the order is placed. Thus your "Order Date" and your "Ship Date" may not be the same. When you place an order, you will see an "Estimated Ship Date" on the order page. If you have selected an express shipping method, please be aware that the shipping speed will be in relation to the date when the order ships. For example, if you place an order on Friday evening and select 2 Day Shipping, your order may not ship until Monday and then will arrive on Wednesday. Although most orders are shipped the same or next day, please take weekends and holidays into account when anticipating shipping speed.

SHIPPING TO P.O. BOXES OR APO/FPO ADDRESSES

Please call: (856) 334-3021

CONTACT US

We are available Monday through Friday from 9 AM to 6 PM Eastern (6 AM to 3 PM Pacific) to assist you.

1 (856) 334-3021
customerservice@sheex.com