FREE STANDARD SHIPPING
We proudly offer free standard (ground) shipping on all domestic orders within the United States. Regular charges will apply to orders shipping elsewhere and to all orders shipping via an expedited method.
If your SHEEX® order arrives with obvious shipping damage, we request that you refuse the delivery. If you find shipping damage after you have accepted the shipment, please contact our Customer Service Department at 1 (856) 334-3021, Option #1
EASY RETURNS & EXCHANGES
Your satisfaction is important to us. You can return or exchange your purchase at any time up to 30 days after purchase. No additional shipping charges will be incurred when you initiate an exchange or return that is due to a SHEEX® product defect or shipping error. Click here for more information about returns and exchanges.
You can view shipping costs for express shipping methods to all destinations by adding merchandise to your shopping cart and beginning the checkout process.
We are unable to provide estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
We would be happy to assist you with international shipping options. Please call SHEEX® Customer Service from 8AM - 6PM Eastern at 1-856-334-3021 and select option 1, or email customerservice@SHEEX.com. We look forward to helping you achieve your best night’s sleep.
All orders are shipped with a packing slip. To ship an order with a packing slip without prices displayed, select the gift box option at checkout.
ORDER STATUS/ORDER TRACKING
It's easy to check your order status after it has been placed. To track your order, log in to your customer account by clicking here. After your order has shipped, you will receive an email containing tracking information for your shipment.
TIMING OF ORDERS TO BE SHIPPED
Orders placed by 3 PM Eastern (12 PM Pacific), Monday through Friday, will usually ship the same day. Orders placed after this time will ship on the next business day. You will receive an email confirmation once your order has shipped. During the checkout process, you will see an estimated arrival date for the shipping method that you select.
NOTE: For consumer protection, all orders are subject for review. On rare occasions, this may cause a slight delay in processing your order.
SHIPPING ORDER CONFIRMATION
When your order has shipped, we will send you an email containing a tracking number so that you can track your order online.
"ORDER DATE" VS. "SHIP DATE" AND EXPRESS SHIPMENTS
While we make every effort to ship your order as quickly as possible, often times an order will not ship on the same date as when the order is placed. Thus your "Order Date" and your "Ship Date" may not be the same. When you place an order, you will see an "Estimated Ship Date" on the order page. If you have selected an express shipping method, please be aware that the shipping speed will be in relation to the date when the order ships. For example, if you place an order on Friday evening and select 2 Day Shipping, your order may not ship until Monday and then will arrive on Wednesday. Although most orders are shipped the same or next day, please take weekends and holidays into account when anticipating shipping speed.
SHIPPING TO P.O. BOXES OR APO/FPO ADDRESSES
Please contact (856) 334-3021
We are available Monday through Friday from 9 AM to 6 PM Eastern (6 AM to 3 PM Pacific) to assist you.