FREE STANDARD SHIPPING
We offer free standard (ground) shipping on all orders over $150.00 shipping to the continental United States. Customers may choose expedited shipping for an additional fee. Please allow 1 to 2 business days for processing at our distribution center before your order ships. All orders will be delivered Monday-Friday, as we do not offer weekend delivery.
Expedited orders placed prior to 11:30 AM Eastern, Monday to Friday, will ship out the same day.
Expedited orders placed after 11:30 AM Eastern, Monday to Friday, will ship out the next business day.
If your SHEEX® order arrives with obvious shipping damage, we request that you refuse the delivery. If you find shipping damage after you have accepted the shipment, please contact our Customer Service Department at 1 (856) 334-3021, Option #1
EASY RETURNS & EXCHANGES
Your satisfaction is important to us. You can return or exchange your purchase at any time up to 30 days after purchase. No additional shipping charges will be incurred when you initiate an exchange or return that is due to a SHEEX® product defect or shipping error. Click here for more information about returns and exchanges.
We are currently only able to provide estimated duties and taxes for our Canadian customers. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will be responsible for the return shipping charges to our warehouse.Our Customer Service Team is more than happy to assist you with international shipping requests. Please call SHEEX® Customer Service from 8 A.M. – 6 P.M. Eastern at 1-856-334-3021 and select option 1. Or you can email us at customerservice@SHEEX.com. We look forward to helping you achieve your best night’s sleep.
ORDER STATUS/ORDER TRACKING
It's easy to check your order status after it has been placed. To track your order, log in to your customer account by clicking here. After your order has shipped, you will receive an email containing tracking information for your shipment.
SHIPPING ORDER CONFIRMATION
When your order has shipped, we will send you an email containing a tracking number so that you can track your order online.
"ORDER DATE" VS. "SHIP DATE" AND EXPRESS SHIPMENTS
While we make every effort to ship your order as quickly as possible, often times an order will not ship on the same date as when the order is placed. Thus your "Order Date" and your "Ship Date" may not be the same. When you place an order, you will see an "Estimated Ship Date" on the order page. If you have selected an express shipping method, please be aware that the shipping speed will be in relation to the date when the order ships. For example, if you place an order on Friday evening and select 2 Day Shipping, your order may not ship until Monday and then will arrive on Wednesday. Although most orders are shipped the same or next day, please take weekends and holidays into account when anticipating shipping speed.
SHIPPING TO P.O. BOXES OR APO/FPO ADDRESSES
Please contact (856) 334-3021
We are available Monday through Friday from 9 AM to 6 PM Eastern (6 AM to 3 PM Pacific) to assist you.