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Privacy Policy

Last Updated June 6, 2018

Welcome to SHEEX.com! We at SHEEX, Inc. want you to know that we take your privacy and the security and confidentiality of your information, particularly any personally identifiable information (“PII”), extremely seriously. This Privacy Policy (the “Policy”) explains the information SHEEX collects from and about you through the SHEEX.com (the “Website”) and when you communicate with the SHEEX Customer Service Department, how we use and protect the collected information, the extent to which we share the collected information with our business partners and other third parties, and your options for reviewing, revising, and/or restricting our use of the collected information.

We want your experience on SHEEX.com to be as enjoyable as possible, and we believe part of your enjoyment comes from having a clear understanding of our Policy, so we ask you to read it carefully. This allows us to focus on doing what we do best … providing you with the best performance bedding and sleepwear available!

As part of making your experience on SHEEX.com the best it can be, we have partnered with trusted third parties to perform certain business-related functions on our behalf so that we can focus on you and our performance products. These trusted third parties, which we refer to as Trusted Partners, include an eCommerce service provider to process orders and payments, an order fulfillment service to ensure we are able to fill your orders in a timely fashion, a website analytics service, a data analysis service, and a marketing service. SHEEX may ask our Trusted Partners to perform on our behalf any of the functions related to operation of SHEEX.com, including those functions described in this Privacy Policy, and as such, we may share certain PII with our Trusted Partners, as described more below, in connection with the services they provide.

WHAT INFORMATION IS COLLECTED?

SHEEX may collect and store a variety of information when you visit our Website to browse, purchase our products, register by creating an account, or use other interactive features our Website may provide. We may also collect and store certain information when you contact our Customer Service Department. The information we collect from you aids us in our efforts to provide superior customer service, improve your shopping experience, and provide you with announcements about new products, services, promotions, and all things SHEEX which we believe may be of interest to you. The PII we collect may include information such as your name, billing address, shipping address, email address, telephone number, credit card number and expiration date. In the case of credit card number and expiration date, this information is kept only to the extent it is needed to ensure completion of your transaction.

When you visit our Website, we may also collect certain non-personally identifiable information (“Non-Personal Data”). The non-Personal Data we collect may include Internet Protocol (IP) addresses, Internet browser information, other characteristics of your device and software, domain names of your Internet Service Provider (ISP), your approximate geographic location, a record of your usage of the Services, and the time of your usage.

HOW DO WE USE YOUR INFORMATION?

We use the information we collect from you in order to enhance your customer experience when you access our Website and when you communicate with our Customer Service Department. We may use the information we collect to:

  • Personalize your shopping experience
  • Improve our Website to better serve your needs
  • Respond to your customer service requests
  • Administer contests, promotions, or surveys
  • Process and fulfill your orders efficiently
  • Follow-up with you about products you have purchased
  • To serve you better, we may combine the PII, the Non-Personal Data, and the information we collect through our Customer Service Department. We may also combine this combined personal information with publicly available information and information we receive from other sources, such as our select partners. By combining these different sources of information, we are better able to provide you with a more personalized customer experience.

    WHAT STEPS ARE TAKEN TO KEEP MY INFORMATION SECURE?

    We have implemented information security measures that contain administrative, technical and physical controls that are designed to reasonably safeguard your PII. Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology when you use an SSL enabled browser. Through our use of SSL encryption technology, all information communicated between you and our Website is secured. We also use industry-standard data collection, storage, and processing practices and security procedures to protect your PII from misuse, unauthorized access, and inadvertent disclosure.

    Even though we strive to protect your PII, no company, including us, can fully eliminate all security risks associated with data collection and storage. In particular, email is typically an insecure form of communication, and we ask you to keep this in mind when communicating with us via email. We do not and will not, at any time, request your PII in an unsolicited email or telephone communication.

    DO WE USE COOKIES?

    Some of the information we collect from you may be stored as one or more cookies by your browser, and we use these cookies to help us enhance your customer experience. Cookies aid us in remembering and processing the products you have added to your shopping cart. They may also be used to save your preferences for future visits to our Website and to keep track of advertisements displayed by your browser. Cookies may also help us compile aggregate data about Website traffic and site interactions, and we may use such aggregate data to help improve our Website experience.

    If you turn off cookies, some features of our Website will be disabled, and some of the features which make your visit to our Website more efficient may not function properly, such as the shopping cart feature. However, you will still be able to place orders over the telephone by contacting SHEEX Customer Service.

    DO WE SUPPORT DO NOT TRACK TECHNOLOGY?

    Our Website does not presently support Do Not Track (DNT) technology. DNT is a privacy preference that may be set in some web browsers to allow users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established a universal standard for DNT technology, and therefore, our Website does not utilize any DNT technology.

    DO THIRD PARTIES CONDUCT TRACKING ON OUR WEBSITE?

    SHEEX does perform tracking on SHEEX.com to provide you with an enhanced shopping experience. Outside of our Trusted Partners, we do not directly enable or permit third parties to conduct tracking on our Website. However, our Website may contain links to third party social media websites, such as Facebook, Twitter, Instagram, and YouTube, and when you visit these third party social media websites through the provided links, the third party may collect information about your visit to their website, and such information may include tracking your browsing history using technology enabled by your web browser. You can read the privacy policies of these third parties on their sites to understand how they treat the information they collect—the Privacy Policy for Facebook is available here, for Twitter here, Instagram here, and YouTube here.

    DO WE SHARE COLLECTED INFORMATION WITH THIRD PARTIES?

    We are not in the business of selling PII. We consider this information to be a vital part of our relationship with you. We may, however, share may share PII with Trusted Partners or other trusted third parties. We may share PII with our Trusted Partners when we ask them to perform business-related functions on our behalf, which may include processing transactions, fulfilling orders, and providing marketing and advertising services. We may also, from time to time, partner with other trusted brands and may share information with them if we believe they offer products or services that may be of interest to you.

    We may also transfer your personal information, including PII, a successor or acquirer in the event that our business is wholly or partially purchased by a third party. We will also ensure that any successor or acquirer treats your personal information as securely and confidentially as we do.

    We may also disclose your PII if we determine such is necessary to comply with a legal obligation or order.

    CAN I ACCESS, CORRECT, OR UPDATE MY PERSONAL INFORMATION?

    You can access, correct and/or update certain personal information that you have provided to us by editing your Account within the "My Account" area of our Website. You can also contact SHEEX Customer Service by email, telephone, or mail (our contact information is at the end of this Privacy Policy) for help accessing, correcting, or updating your personal information.

    CAN I OPT OUT OF EMAILS?

    You can unsubscribe from our advertising and promotional emails at any time. All of our advertising and promotional emails include a link at the end which you can click to unsubscribe from future emails. You can also email us at customerservice@sheex.com with your request to be unsubscribed from future emails. We will promptly process your request for removal upon receipt. Once removed, you will still receive emails from us to confirm any purchases you make.

    IS INFORMATION COLLECTED FROM CHILDREN?

    Protecting the privacy of children is extremely important to us. Our Website is intended for a general audience and is not directed at nor intended for use by children. In accordance with federal law, we do not solicit or knowingly collect PII from anyone under the age of 13 without the verifiable permission of a parent or guardian. If we learn that a person under the age of 13 has submitted PII to us without consent, we will take all reasonable measures to delete such information from our databases. If you have reason to believe that we have collected PII from someone under the age of 13, please contact us to let us know.

    HOW WILL I BE INFORMED ABOUT CHANGES TO THIS PRIVACY POLICY?

    We may periodically update this Privacy Policy from time to time to address new technologies and/or new and previously unanticipated uses of your information. Any changes made will be posted here. By visiting and continuing to use our Website, you agree to accept any changes made to this Privacy Policy.

    HOW CAN I CONTACT YOU?

    We invite you to contact us by email, telephone, or mail if you have any questions or comments about our Privacy Policy.

    By Email: customerservice@sheex.com

    By Telephone: +1 (856) 334-3021 (press 1 to bypass our automated attendant)

    By Mail: SHEEX, Inc. Attn: Customer Service 10000 Lincoln Drive East Marlton, NJ 08053